Thought Leadership

I built a lunch-hour PLC rotation that worked — and stopped when I left. That gap has a name: espoused vs. enacted.

"The system wasn't built with us in mind, and patching it with good intentions hasn't changed the foundation."

I don't come from consulting, finance, or corporate backgrounds, and I didn't learn customer education from a training manual. I learned it by managing projects and helping people adopt new tools with limited budgets, competing stakeholders, and real constraints.